Terms & Conditions

1. Acceptance of Terms

By accessing the MUBATIQUE website (mubatique.com), registering an account, placing an order, or downloading our mobile applications, you agree to be bound by these Terms & Conditions, our Privacy Policy, Refund & Return Policy, and Delivery Policy. If you do not agree, do not use the service.

2. Marketplace Role & Vendor Independence

When a customer purchases a product or commissions custom tailoring on MUBATIQUE, the contract for sale is formed directly between the customer and the independent vendor.

• Vendors are solely responsible for the accuracy of their designs, garment production, fabric quality, inventory availability, and bespoke tailoring execution.
• MUBATIQUE acts as a technology intermediary providing catalog discovery, order processing, and payment coordination.

3. Payment Processing & Paystack Split Payments

All electronic marketplace payments are processed securely by Paystack Payments Limited (a licensed payment solution service provider).

• Non-Custodial Architecture: Customer payments are processed using Paystack Dynamic Split Payments. At payment initialization, the vendor and eligible delivery-person allocations are assigned to their respective Paystack Subaccounts. Paystack subsequently settles the applicable amount to the linked settlement account according to Paystack's settlement process.
• No Custodial Holding: New Paystack Split marketplace transactions do not credit MUBATIQUE custodial wallet balances and do not create new withdrawable marketplace funds held by MUBATIQUE.
• Standard Platform Commission: MUBATIQUE charges a standard platform fee of ₦100 (One Hundred Naira / 10,000 kobo) per complete customer checkout. This single checkout fee applies once per order, regardless of how many vendors are included in the checkout basket.
• Delivery Charges: Delivery fees are allocated according to the fulfillment model chosen for the order: assigned to the vendor's subaccount under Vendor-Managed Delivery, assigned to the delivery rider's verified Paystack Subaccount under MUBATIQUE Delivery Personnel, to logistics partners, or to MUBATIQUE strictly as logistics revenue under MUBATIQUE Logistics.

4. User Accounts & Registration

Users must provide accurate, current, and complete registration details. You are responsible for safeguarding your password and credentials. You must immediately notify MUBATIQUE of any unauthorized account activity.

5. Bespoke Tailoring & Body Measurements

MUBATIQUE provides digital measurement storage and AI body scanning features to assist customers and tailors with bespoke clothing:

• Customers are responsible for verifying their submitted measurements prior to order placement.
• Independent vendors produce garments in reliance on these specifications. Minor tolerances (up to 1.5 inches / 3.8 cm) are industry standard in manual hand-crafted tailoring and do not constitute a defect.

6. Pricing & Order Acceptance

All prices are stated in Nigerian Naira (NGN) and include all applicable platform fees and merchant charges disclosed prior to payment authorization. An order is accepted when payment is successfully confirmed by Paystack and an order reference number is issued.

7. Cancellations, Returns & Refunds

Order cancellations and refund requests are governed by our Refund & Return Policy:

• Unpaid checkout reservations expire automatically if payment is not completed within the checkout window.
• Paid orders may be cancelled before the vendor begins fabric cutting or processing. Once tailoring has commenced, bespoke orders cannot be cancelled unilaterally.
• Approved refunds are remitted back to the customer's original payment method via Paystack.

8. Intellectual Property & Prohibited Conduct

All proprietary software, branding, trademarks, interface graphics, and code of MUBATIQUE belong to Mubeen Technology Ltd.

Users and vendors must NOT:

• Upload counterfeit garments, copyright-infringing designs, or prohibited materials.
• Attempt to circumvent the platform to complete off-platform transactions in violation of platform integrity.
• Interfere with software security, inject malicious code, or scrape platform data.
• Engage in fraudulent chargebacks or dishonest payment claims.

9. Limitation of Liability

To the maximum extent permitted by Nigerian law, MUBATIQUE and its directors, employees, and affiliates shall not be liable for indirect, incidental, punitive, or consequential damages resulting from vendor fabrication defects, courier transit delays beyond reasonable control, or third-party network outages.

Nothing in these terms waives mandatory consumer rights guaranteed under the Federal Competition and Consumer Protection Act (FCCPA) 2018.

10. Dispute Resolution & Governing Law

These terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. In the event of any controversy or claim arising from a marketplace order:

1. The parties shall first seek resolution through good-faith mediation facilitated by MUBATIQUE Customer Support.
2. If unresolved after 30 days, the dispute shall be resolved through arbitration or courts of competent jurisdiction in the Federal Republic of Nigeria.

11. Modifications to Terms

MUBATIQUE reserves the right to revise these Terms & Conditions. Notice of material updates will be published on this page with an updated "Last Updated" timestamp.

12. Contact Information

For legal and compliance notices:
Mubeen Technology Ltd (MUBATIQUE FASHION HUB)
Email: compliance@mubatique.com
Support: support@mubatique.com